SCOPE OF THIS POLICY: This Privacy Policy applies to all personal data collected and processed by h3bet in connection with the operation of the h3bet platform at h3bet.vu. It applies to all Members, registered users, and visitors to the platform. References to "h3bet", "we", "us", or "our" refer to the h3bet platform and its operating entity. References to "you" or "your" refer to any individual whose personal data is processed under this Policy.
1 Data Controller
1.1 h3bet is the data controller in respect of personal data collected from Members and visitors to the h3bet platform. As data controller, h3bet determines the purposes and means by which personal data is processed.
1.2 For privacy-related enquiries, Members may contact h3bet's support team via the live chat function available on the platform. Email contact is available via the address listed in the Contact section of this website. h3bet will respond to privacy-related requests within thirty (30) calendar days.
2 Personal Data We Collect
2.1 h3bet collects personal data from Members through the following channels: account registration, KYC verification, platform usage, customer support interactions, and payment transactions.
2.2 The categories of personal data h3bet collects include:
- Identity Data: full name, date of birth, nationality, government-issued identification number;
- Contact Data: email address, phone number, residential address;
- Financial Data: payment method details (Touch n Go eWallet ID, bank account number, FPX reference), transaction history, account balance records;
- Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, and session data;
- Usage Data: betting history, game session logs, page views, feature usage patterns, and platform interaction data;
- Communications Data: records of support interactions, chat logs, and correspondence with h3bet's support team;
- Verification Data: copies of identity documents and proof-of-address documents provided during KYC verification.
2.3 h3bet does not collect special category personal data (such as health data or biometric data) except where voluntarily provided by a Member in connection with a responsible gaming self-exclusion request or similar welfare-related matter.
3 How We Use Your Personal Data
3.1 h3bet processes personal data for the following purposes:
- To create, verify, maintain, and administer Member accounts on the h3bet platform;
- To process deposits, withdrawals, and other financial transactions;
- To conduct Know Your Customer (KYC) identity verification as required by h3bet's gaming licence obligations;
- To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
- To provide customer support and respond to enquiries;
- To enforce the h3bet Terms & Conditions and comply with applicable legal and regulatory obligations;
- To send transactional communications (account notifications, deposit confirmations, withdrawal updates);
- To send marketing communications where the Member has provided express consent and has not subsequently opted out;
- To improve the h3bet platform through aggregated, anonymised usage analysis;
- To administer responsible gaming tools and self-exclusion arrangements.
4 Legal Basis for Processing
4.1 h3bet processes personal data on the following legal bases:
- Contractual Necessity: Processing required to perform the contract between h3bet and the Member — including account administration, payment processing, and game provision;
- Legal Obligation: Processing required to comply with h3bet's obligations under its gaming licence, anti-money laundering regulations, and other applicable laws;
- Legitimate Interests: Processing carried out for h3bet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by the Member's privacy rights;
- Consent: Processing for marketing communications and non-essential cookies, where the Member has provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
5 Data Sharing & Third Parties
5.1 h3bet does not sell, rent, or trade personal data to third parties for commercial gain. h3bet may share personal data with the following categories of third parties, strictly as required for the operation of the platform:
- Payment Processors: Touch n Go eWallet (TnG Digital), Boost, Maybank, CIMB, Public Bank, and FPX gateway providers — to process deposits and withdrawals;
- Game Providers: licensed game software providers whose products are available on the h3bet platform, to the extent necessary to provision gaming services;
- KYC Verification Services: identity verification technology providers used to conduct regulatory-required identity checks;
- IT Infrastructure Providers: cloud hosting, cybersecurity, and technical operations providers subject to strict data processing agreements;
- Regulatory Authorities: gaming licence regulators, financial intelligence units, and law enforcement agencies, where disclosure is required by applicable law or court order.
5.2 All third-party service providers who process personal data on behalf of h3bet are bound by data processing agreements that prohibit them from using the data for any purpose other than providing the contracted service.
Important: h3bet will never share your personal financial data or betting history with advertisers, data brokers, or unrelated third parties for commercial targeting purposes.
6 Cookies & Tracking Technologies
6.1 The h3bet platform uses the following categories of cookies:
- Strictly Necessary Cookies: Required for the platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without impacting platform functionality;
- Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming limit configurations;
- Analytical Cookies: Aggregated, anonymised data used to understand how Members interact with the h3bet platform — used solely to improve service quality. No individual user profiles are built for advertising purposes.
6.2 h3bet does not use advertising or tracking cookies that share your browsing behaviour with third-party advertising networks.
6.3 You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect your experience on the h3bet platform.
7 Data Retention
7.1 h3bet retains personal data for the following minimum periods, after which data is securely deleted or anonymised:
- Active account data: retained for the duration of the Member's account plus five (5) years following account closure, as required by gaming licence obligations;
- KYC verification documents: retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations;
- Financial transaction records: retained for seven (7) years for audit and regulatory compliance purposes;
- Support communications: retained for two (2) years from the date of last interaction;
- Technical / server logs: retained for a maximum of ninety (90) days unless required for security investigations.
7.2 Where retention beyond these periods is required by applicable law or ongoing legal proceedings, h3bet will retain the relevant data for the minimum additional period required.
8 Your Data Protection Rights
8.1 Subject to applicable law and h3bet's legal obligations, Members have the following rights in relation to their personal data:
- Right of Access: You may request a copy of the personal data h3bet holds about you;
- Right to Rectification: You may request correction of inaccurate or incomplete personal data;
- Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations;
- Right to Restriction: You may request that h3bet restrict processing of your data in certain circumstances;
- Right to Object: You may object to processing based on h3bet's legitimate interests;
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.
8.2 To exercise any of these rights, contact h3bet's support team via live chat. h3bet will respond within thirty (30) calendar days. h3bet may request identity verification before processing a data rights request.
Malaysian Privacy Law: The Personal Data Protection Act 2010 (PDPA) governs the processing of personal data in Malaysia. h3bet is committed to handling the personal data of Malaysian Members in a manner consistent with the PDPA principles — including Notice, Choice, Disclosure, Security, Retention, Data Integrity, and Access.
9 Data Security
9.1 h3bet implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between the platform and Member devices;
- Encryption of sensitive data at rest within h3bet's database infrastructure;
- Strict access controls — personal data is accessible only to authorised h3bet personnel on a need-to-know basis;
- Regular security assessments and penetration testing;
- Multi-factor authentication required for all internal staff access to systems containing Member personal data.
9.2 Notwithstanding the above, no internet transmission or electronic storage system is completely secure. h3bet cannot guarantee absolute security but will take all reasonable steps to protect your data and will notify you promptly in the event of a breach affecting your personal information.
10 International Data Transfers
10.1 As an internationally operated online gaming platform, h3bet may transfer personal data to servers and service providers located outside Malaysia. Where such transfers occur, h3bet ensures that appropriate safeguards are in place — including contractual clauses requiring the recipient to protect the data to a standard equivalent to applicable Malaysian privacy law requirements.
10.2 By using the h3bet platform, you acknowledge that your personal data may be transferred to, stored in, and processed in jurisdictions outside Malaysia. h3bet will take all steps reasonably necessary to ensure that such transfers are conducted securely and lawfully.
11 Minors
11.1 The h3bet platform is strictly for individuals aged 21 and above. h3bet does not knowingly collect personal data from persons under 21 years of age. If h3bet becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete that data and close the associated account.
11.2 Parents and guardians who believe their child may have accessed the h3bet platform or provided personal data should contact h3bet's support team immediately. h3bet will act promptly on any such notification.
12 Updates to This Privacy Policy
12.1 h3bet reserves the right to update or amend this Privacy Policy at any time. Material changes will be notified to Members via the email address registered to their account and/or via a prominent notice on the h3bet platform prior to the change taking effect.
12.2 Your continued use of the h3bet platform following notification of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not accept the revised policy, you should cease using the platform and request account closure.
12.3 The current version of this Privacy Policy was last updated in June 2026. The most current version is always accessible at h3bet.vu/privacy-policy.